Shipping and Return Policy
Estimated Delivery Time (from Receipt of Order)
Orders are shipped within 2 - 4 business days, Monday through Friday via United Parcel Service (UPS) or the United States Postal Service (USPS) except on National Holidays.
- UPS Ground - 5 to 8 Business Days
- UPS 2 Day or USPS Priority Mail - 2 to 4 Business Days
- UPS Overnight – 1-2 Business Days
Freight Collect - If you have your own UPS account and prefer to have the charges billed directly to you, simply let us know when you place your order and tell us your UPS account number and the method by which you would like your order shipped (Next Day Air, 2nd Day Air, etc.). In the event that you or your company do not pay the shipping charges to UPS and, as a result UPS charges them to Garland Beauty Products, Inc., we will automatically bill your credit card for the shipping costs plus a $10 processing fee.
Customers are responsible for all shipping charges. Charges are calculated using UPS and USPS shipping tables and will vary based on weight, destination and the shipping service you select.
Refusal of Package - If parcels are refused, then outbound and return shipping charges will be charged to your original form of payment.
We cannot issue credit for orders not delivered on specific dates unless the order is shipped by an expedited shipping option. Orders shipped by ground delivery fall within UPS delivery guidelines and vary from state to state. We cannot guarantee same day service on any orders. If you are in need of timely delivery, please contact us and we will assist you in choosing an appropriate express delivery option.
All returns must be approved in advance by our sales department. Return claims must be made within 7 days after receipt of order as determined by UPS or Postal Service tracking numbers.
We will refund the cost of all merchandise returns that are received in unopened and undamaged condition. The cost of shipping is NOT refundable unless the product received was not what was ordered. All returns must be shipped prepaid. If returns are made via UPS, FEDEX or USPS, please ship to the following address:
Garland Beauty Products, Inc.
14000 Van Ness Ave., Suite B
Gardena, CA 90249
Refusal of Package
If parcels are refused, initial and return shipping costs will be charged to the purchaser's original form of payment.
Incorrect Shipping Addresses
If an order cannot be delivered and is returned to Garland Beauty Products, Inc. as a result of an incorrect address having been provided by the purchaser, initial and return-shipping costs will be charged to the purchaser. This applies to orders shipped to third party recipients as well. Similarly, we will not issue refunds for products damaged, lost, or stolen for the same reason.
Incorrectly Ordered Items
In order for a credit to be issued for incorrectly ordered items, the product must be returned, at the purchaser’s expense, to our return address listed above and must be in the same condition as it was received. It is up to the purchaser to choose a return delivery method that best suits their needs. In the event that you would like us to provide a call tag for said return, there is a nonrefundable fifteen ($15) dollar fee. Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.
In the event that an item is missing from an order received, a claim must be made within two (2) business days of receipt as determined by UPS tracking. The transaction will be reviewed and a credit issued accordingly.
Orders Shipped with Incorrect Merchandise
A call tag will be issued for the return of the incorrect merchandise. If an exchange is requested, the correct product will be shipped at no additional charge to the purchaser. If a credit is requested, a credit will be issued for the amount involved. Notification of order discrepancies must be made within two (2) business days of receipt as determined by UPS tracking.